Princess Launches Alaska Wilderness Sale on Convenient Cruisetours from Seattle, with Special Pricing Including Travel Between Seattle and Alaska Plus Stateroom Upgrade!
Princess Cruises announced today that it is again offering its popular Alaska Wilderness Sale promotion, but this promo also features a special lineup of cruisetours that offer passengers the extra convenience of roundtrip travel from Seattle. These unique packages make planning an Alaska land/sea vacation easier than ever by including ALL travel once the passenger gets to Seattle. This even includes airfare between Seattle and Alaska! The Alaska Wilderness Sale runs through December 31, 2009, and features 10 Seattle-based cruisetour options. Air travel between Seattle and Alaska, motorcoach transfers between Seattle and Vancouver, and an overnight stay in Seattle are all included in the package. Fares start at $1,899 for an interior stateroom and $2,299 for a balcony stateroom for an 11-night land/sea vacation, which includes a free stateroom category upgrade.
Princess Cruises offers a wide variety of Alaska Cruisetour options, including both northbound and southbound routes, with itineraries ranging from 11 to 15 nights. All passengers will experience Princess’ signature seven-night Voyage of the Glaciers cruise, combined with a variety of Direct to the Wilderness tours, or Explorer tours to the Copper River or Kenai areas. All tours feature Princess’ own riverside wilderness lodges, with at least two nights in the Denali National Park area and luxury train travel on ultra-domed railcars. “These packages make a visit to the heart of Alaska more convenient than ever, so the only other planning needed is travel to and from Seattle. We handle all other arrangements, so visitors can simply enjoy this incredible opportunity to experience Alaska’s top attractions, including Glacier Bay and Denali National Park.”
What sets Princess apart from many other cruise lines' Alaska cruisetours is that all of Princess' cruises feature daylight cruising of both Glacier Bay National Park AND either College Fjord or Hubbard Glacier. These itineraries provide guests with the best opportunities to view fantastic glaciers and wildlife. Another important distinction is that many cruise lines only offer one night in the Denali National Park area, but Princess includes at least two nights in this important area on every cruisetour so guests can maximize their experience there.
I think Princess has done an amazing job in deciding to offer roundtrip cruisetour packages from Seattle and I applaud them wholeheartedly. As a Cruise Specialist, I am very aware of the difficulties that come with booking a one-way cruise or cruisetour. On a northbound itinerary, arrangements often need to be made to get a passenger back to Vancouver or Seattle from Anchorage or Fairbanks; and on a southbound itinerary passengers often need transportation back to Anchorage so they can purchase the often lesser-expensive roundtrip air fares. It can often be very expensive and challenging to make this all work, but now Princess has made it so much easier.
With Princess' roundtrip Seattle cruisetour packages and their new Family Fun Cruisetours which I previously blogged about, there really is no reason now to forgo that trip to Alaska! So come on people and get those bookings done, as the Alaska Wilderness Sale ends December 31!
For more information, contact Sheila McPherson, Your Independent Cruise Specialist, at 630-868-6719, or toll free at 877-823-8597; or visit my website at http://www.serenitycruising.com/.
Thursday, October 15, 2009
Monday, October 12, 2009
CruiseOne Agents Say Demand For Cruises Continues to Bounce Back
USAToday.com reported that travel agents attending the CruiseOne and Cruises Inc. National Conference last week on board the Carnival Pride say they're seeing a surge in last-minute bookings for fall and early winter as consumers grow more confident about the economy.
"Within the past two to three months the pendulum has swung upwards," says Ralph Santisteban, a Miami-based CruiseOne agent who has been in the business for 11 years. "I think they've been waiting to make sure they could leave with a clear [conscience]." Santisteban and other longtime cruise-selling agents at CruiseOne and Cruises Inc. say they're seeing people who have put off booking vacations all year long finally pulling the trigger.
"People have said 'enough is enough, I'm going,'" says Becky Piper, a CruiseOne agent in the Cleveland area. "I think they've realized that they still have a job, and they're mentally exhausted and need a vacation." Piper says her business began bouncing back in July after a horrible start to the year. As of March, her bookings were off 60% year-to-date from the previous year, she notes, but after a good July, August and September she's now caught back up and even is ahead a bit for the year.
The travel agents at the CruiseOne/Cruises Inc. conference, which took place last week on the Carnival Pride during a seven-night itinerary out of Baltimore, admit that heavy discounts by the big cruise lines has been a key factor in bringing back demand. Santisteban says customers definitely remain cost conscious. "The person who used to call to ask me for a suite is now calling to ask about a balcony," he notes. "The person who would call asking for a balcony is now calling to ask about an inside."
That said, the booking window -- how far people book in advance of a voyage -- is starting to move back out, say agents, and pricing is starting to edge upwards after months of rarely seen discounts. "Pricing is moving up, but what's funny is the client's expectations is that the pricing is still where it was (a few months ago)," says Piper. "It hasn't been an easy year," Piper adds. "But I really believe things are getting better."
CruiseOne and Cruises Inc. are part of World Travel Holdings, which bills itself as the nation's largest cruise retailer. The company also owns Cruises Only and Cruises.com, which sell cruises on their websites. It is important to note that each CruiseOne franchise is independently owned and operated, and CruiseOne agents like me offer unique personalized service that you can't get by booking on the internet or through a call center.
I would agree with my CruiseOne colleagues that pricing has started to creep upwards, but even if pricing is headed higher than it was a few months ago, there are still tremendous deals out there. However, I think the trend with my clients is that the booking window is holding steady from where it was early in the year, but this is still a shorter window than in the past.
Remember that it's not too late to book a cruise for the end of 2009, and you can take advantage of special deals in celebration of World's Largest Cruise Night, which is on October 13. Check out my website for more information at www.serenitycruising.com.
"Within the past two to three months the pendulum has swung upwards," says Ralph Santisteban, a Miami-based CruiseOne agent who has been in the business for 11 years. "I think they've been waiting to make sure they could leave with a clear [conscience]." Santisteban and other longtime cruise-selling agents at CruiseOne and Cruises Inc. say they're seeing people who have put off booking vacations all year long finally pulling the trigger.
"People have said 'enough is enough, I'm going,'" says Becky Piper, a CruiseOne agent in the Cleveland area. "I think they've realized that they still have a job, and they're mentally exhausted and need a vacation." Piper says her business began bouncing back in July after a horrible start to the year. As of March, her bookings were off 60% year-to-date from the previous year, she notes, but after a good July, August and September she's now caught back up and even is ahead a bit for the year.
The travel agents at the CruiseOne/Cruises Inc. conference, which took place last week on the Carnival Pride during a seven-night itinerary out of Baltimore, admit that heavy discounts by the big cruise lines has been a key factor in bringing back demand. Santisteban says customers definitely remain cost conscious. "The person who used to call to ask me for a suite is now calling to ask about a balcony," he notes. "The person who would call asking for a balcony is now calling to ask about an inside."
That said, the booking window -- how far people book in advance of a voyage -- is starting to move back out, say agents, and pricing is starting to edge upwards after months of rarely seen discounts. "Pricing is moving up, but what's funny is the client's expectations is that the pricing is still where it was (a few months ago)," says Piper. "It hasn't been an easy year," Piper adds. "But I really believe things are getting better."
CruiseOne and Cruises Inc. are part of World Travel Holdings, which bills itself as the nation's largest cruise retailer. The company also owns Cruises Only and Cruises.com, which sell cruises on their websites. It is important to note that each CruiseOne franchise is independently owned and operated, and CruiseOne agents like me offer unique personalized service that you can't get by booking on the internet or through a call center.
I would agree with my CruiseOne colleagues that pricing has started to creep upwards, but even if pricing is headed higher than it was a few months ago, there are still tremendous deals out there. However, I think the trend with my clients is that the booking window is holding steady from where it was early in the year, but this is still a shorter window than in the past.
Remember that it's not too late to book a cruise for the end of 2009, and you can take advantage of special deals in celebration of World's Largest Cruise Night, which is on October 13. Check out my website for more information at www.serenitycruising.com.
Friday, October 9, 2009
Wanna Take the Kids to Alaska? Now Princess Cruises Makes it FUN!
According to Cruise Industry News, Princess Cruises has just announced a new Alaska family-oriented cruisetour. To make it easier for families to plan a trip to the 49th state, which offers stunning scenery, abundant wildlife, and plethora of active adventure opportunities, Princess Cruises has added a fun new cruisetour option designed especially with family groups in mind.
Princess already offers a variety of Alaska cruisetours, but this one is different, as this 12-night cruisetour includes a variety of special features not usually included in a cruisetour package. Families will have the opportunity to travel on a jetboat, pan for gold, take an interactive tour of Denali National Park, and experience what Alaska is like in the winter when it’s many degrees below zero. The cruisetour (number: FUN) is offered at a 25 percent discount for all berths, so all members of the family are included in the special pricing. “This is really the ultimate family vacation,” said Charlie Ball, president of Princess Tours. “Alaska is a wonderful travel destination with kids, so we wanted to make it easy and affordable to plan the perfect Alaska experience for everyone in the family.”
Included in the Family Fun cruisetour are a seven-night Voyage of the Glaciers cruise plus a five-night land tour featuring one night at Mt. McKinley Princess Wilderness Lodge, two nights at Denali Princess Wilderness Lodge and two nights at Fairbanks Princess Riverside Lodge. At sea, families can also take advantage of Princess’ many onboard programs especially for children, including a special Junior Ranger program in Glacier Bay National Park. Princess owns all of its lodging options in Alaska and all are conveniently located to nearby activities.
These are the special inclusions for the Family Fun Cruisetour:
Daily Breakfast – Everyone in the family can start their morning off with the most important meal of the day.
Direct-to-the-Wilderness Rail Service with Lunch – Princess’ acclaimed Direct-to-the-Wilderness rail service gets families to their wilderness lodge faster, and includes lunch aboard the train.
Three Rivers Jetboat Tour (Mt. McKinley) – An exhilarating alternative to taking a motorcoach to Mt. McKinley Princess Wilderness Lodge, this tour travels from Talkeetna to the lodge by jetboat, with stops along the river to view historic encampments and learn about the native wildlife.
Arctic Blast (Denali) – Family members can experience winter in Alaska – in the summertime. This special chamber is chilled to wintertime temperatures, so visitors can find out what happens to hot water when it is thrown in the air and whether soap bubbles can survive the cold.
Music of Denali Dinner Theater (Denali) – This rollicking musical comedy tells the legend of the first expedition to the summit of Mt. McKinley, accompanied by a hearty, family-style meal featuring smokehouse ribs and Alaska salmon.
Experience Alaska with Alaska Geographic Tour (Denali) – A more intimate tour of Denali National Park, this special experience includes a variety of interactive experiences, including an enhanced view of the Denali ecosystem and current research taking place. The narrated bus tour takes guests 15 miles into the park to a beautiful river valley where they embark on a short walk to the historic Savage River Camp, where they can participate in a number of hands-on experiences.
Denali Sourdough Expedition Breakfast (Denali) – While fueling up for the day with a family-style, Alaskan roadhouse-style breakfast, guests experience an unforgettable journey up Denali through breathtaking images in Laurent Dick's Climb Denali. Participants have the opportunity to meet this real mountain climber and ask questions about mountain climbing.
Riverboat Cruise and El Dorado Goldmine Tour (Fairbanks) – Families can enjoy traveling on an authentic sternwheeler for a fully-narrated cruise along the Chena River and try their hands at gold panning at the El Dorado Gold Mine, where they will learn about Alaska's gold mining history.
Princess already offers a variety of Alaska cruisetours, but this one is different, as this 12-night cruisetour includes a variety of special features not usually included in a cruisetour package. Families will have the opportunity to travel on a jetboat, pan for gold, take an interactive tour of Denali National Park, and experience what Alaska is like in the winter when it’s many degrees below zero. The cruisetour (number: FUN) is offered at a 25 percent discount for all berths, so all members of the family are included in the special pricing. “This is really the ultimate family vacation,” said Charlie Ball, president of Princess Tours. “Alaska is a wonderful travel destination with kids, so we wanted to make it easy and affordable to plan the perfect Alaska experience for everyone in the family.”
Included in the Family Fun cruisetour are a seven-night Voyage of the Glaciers cruise plus a five-night land tour featuring one night at Mt. McKinley Princess Wilderness Lodge, two nights at Denali Princess Wilderness Lodge and two nights at Fairbanks Princess Riverside Lodge. At sea, families can also take advantage of Princess’ many onboard programs especially for children, including a special Junior Ranger program in Glacier Bay National Park. Princess owns all of its lodging options in Alaska and all are conveniently located to nearby activities.
These are the special inclusions for the Family Fun Cruisetour:
Daily Breakfast – Everyone in the family can start their morning off with the most important meal of the day.
Direct-to-the-Wilderness Rail Service with Lunch – Princess’ acclaimed Direct-to-the-Wilderness rail service gets families to their wilderness lodge faster, and includes lunch aboard the train.
Three Rivers Jetboat Tour (Mt. McKinley) – An exhilarating alternative to taking a motorcoach to Mt. McKinley Princess Wilderness Lodge, this tour travels from Talkeetna to the lodge by jetboat, with stops along the river to view historic encampments and learn about the native wildlife.
Arctic Blast (Denali) – Family members can experience winter in Alaska – in the summertime. This special chamber is chilled to wintertime temperatures, so visitors can find out what happens to hot water when it is thrown in the air and whether soap bubbles can survive the cold.
Music of Denali Dinner Theater (Denali) – This rollicking musical comedy tells the legend of the first expedition to the summit of Mt. McKinley, accompanied by a hearty, family-style meal featuring smokehouse ribs and Alaska salmon.
Experience Alaska with Alaska Geographic Tour (Denali) – A more intimate tour of Denali National Park, this special experience includes a variety of interactive experiences, including an enhanced view of the Denali ecosystem and current research taking place. The narrated bus tour takes guests 15 miles into the park to a beautiful river valley where they embark on a short walk to the historic Savage River Camp, where they can participate in a number of hands-on experiences.
Denali Sourdough Expedition Breakfast (Denali) – While fueling up for the day with a family-style, Alaskan roadhouse-style breakfast, guests experience an unforgettable journey up Denali through breathtaking images in Laurent Dick's Climb Denali. Participants have the opportunity to meet this real mountain climber and ask questions about mountain climbing.
Riverboat Cruise and El Dorado Goldmine Tour (Fairbanks) – Families can enjoy traveling on an authentic sternwheeler for a fully-narrated cruise along the Chena River and try their hands at gold panning at the El Dorado Gold Mine, where they will learn about Alaska's gold mining history.
Fares for the Alaska Family Cruisetour (#FUN) start at $1,743 per person for the first and second berths, and $1,191 per person for the third and fourth berth passengers. That's under $100 per night for the third and fourth berth passengers, so a really good deal!
For more information on this Family Fun Cruisetour or any other cruise vacation, please contact Sheila McPherson, Your Independent Cruise Specialist, at (630) 868-6719 or toll-free at (877) 823-8597.
Wednesday, October 7, 2009
CruiseOne Agents Now Officially Sell Land Vacations!
It's official! On October 7, 2009, during its national conference aboard the Carnival Pride, CruiseOne and Cruises Inc. launched their first land division. As reported in today's edition of Travel Pulse, "As part of the new integrated program, 1,000-plus CruiseOne franchise owners and Cruises Inc. independent agents are now officially licensed to sell land travel and will be rewarded for doing so with exclusive incentives. The new land division of CruiseOne and Cruises Inc. will be rolled out in several phases. The first phase includes 10 preferred land partners -- Apple Vacations, Club Med, Disney Destinations, Funjet Vacations, Globus Family of Brands, GOGO Worldwide Vacations, Sandals Resorts, Trafalgar, Travel Impressions and US Airways Vacations. Future phases expected to launch over the next 24 months will include the addition of new land partners."
This is REALLY big news for us CruiseOne agents because so many times we have gotten requests from clients for land packages, but we've never really had access to great deals before. Traning on land operators has always been on-our-own -- I am already a Certified Apple Vacations Agent, and am in the process of completing my training with Disney Destinations -- but now we can expect more formal training and support from our corporate headquarters. But the best part about this news is that now, by forming partnerships with these top land providers, we can access great deals for our clients and earn top commission dollars as well. So it's definitely a win-win situation and I am very excited about this opportunity.
So start thinking about that next vacation to Hawaii, Europe, DisneyWorld or Las Vegas and call me, your Independent Cruise Specialist, at (630) 868-6719 or toll-free at (877) 823-8597.
This is REALLY big news for us CruiseOne agents because so many times we have gotten requests from clients for land packages, but we've never really had access to great deals before. Traning on land operators has always been on-our-own -- I am already a Certified Apple Vacations Agent, and am in the process of completing my training with Disney Destinations -- but now we can expect more formal training and support from our corporate headquarters. But the best part about this news is that now, by forming partnerships with these top land providers, we can access great deals for our clients and earn top commission dollars as well. So it's definitely a win-win situation and I am very excited about this opportunity.
So start thinking about that next vacation to Hawaii, Europe, DisneyWorld or Las Vegas and call me, your Independent Cruise Specialist, at (630) 868-6719 or toll-free at (877) 823-8597.
Thursday, October 1, 2009
What Time is Dinner Again? Oh, Yeah, When We're Actually Hungry!
With the recent announcements by Royal Caribbean and Celebrity regarding their new flexible dining programs aboard their ships, I thought it would be a good time to comment on this major change in the industry.
Evening dining on cruise ships used to be all about schedules. You'd tpyically have two seatings for dinner each night, early or late, and you'd select your preferred seating time when you booked. Each night you'd sit at the same table with the same companions, and the evening entertainment would be scheduled around those dining times. There would be an early show for the late-seating diners, and a late show for the early-seating diners.
I have had both good and bad experiences with the traditional dining. One great experience was on the Carnival Jubilee way back in 1990. Our loud family of 5, who enjoyed laughing and having fun, was seated with another couple whom we did not know, but they enjoyed laughing along with us. Each night of the cruise we joked around with our waiter and busboy, who seemed to really enjoy our jokes, and it really was a lot of fun. Dinner was more than just dinner; it was an event. Our tablemates really got into our silly spirit and it really was a memorable experience for all. The opposite, however, was true the following year when my husband and went on our honeymoon on a Royal Caribbean ship. We were seated at a table with 2 other couples, and it was a disaster. One couple never spoke to us, even to greet us or say goodnight when they left the table; the other couple spoke but had about zero personality. We tried conversing with them but there were so many awkward silences that we eventually gave up. For some reason which I cannot recall, we were unable to change our seating assignment, so we began eating in the buffet instead.
Overall, the best part about traditional dining is forming a relationship with the waitstaff. On a recent Celebrity cruise, our waiter and busboy enjoyed making little animals from our napkins, and it seemed like every night they had something different with which to entertain us. On my husband's and my anniversary cruise last year on the Royal Caribbean Adventure of the Seas, we had a wonderful waiter who really helped make our cruise special. And on our most recent cruise on the Carnival Valor, our waitstaff really pleased our kids by knowing their likes and dislikes right away. The smile on my son's face as our waiter poured his ketchup on his nightly chicken nuggets dinner was priceless, as was my daughter's delight at being brought a shrimp cocktail without even asking. Those are the kind of experiences that really make cruising a wonderful vacation.
Unfortunately, you oftentimes forfeit that relationship when you have flexible dining. Since you eat at a different table each night and at different times, it is hard to get the same waiter and busboy more than once, unless you remember their names and specifically ask for them. Sometimes your request can be accommodated and sometimes it can't, so the whole experience becomes less personal and more like going to a typical restaurant.
Yet the flexibility of being able to eat when you are hungry and with whom you would like certainly has its merits, and I think it is great that almost all of the American contemporary cruise lines are now offering their own versions of flexible dining to give us more of a choice when we cruise. There are slight differences and distinctions between the cruise lines' programs, so I am briefly outlining them here.
I think it is important to begin with NCL, because their Freestyle Dining is probably what started the movement. NCL's program is very flexible, allowing you to eat wherever you want and whenever you want. Reservations can be made onboard the ship or you can walk up to a restaurant and be seated, but depending on the time you arrive, you may encounter a wait. NCL actually will charge a fee if you fail to cancel a reservation, but I think this is a good way to deter passengers from making reservations at every restaurant on the ship and preventing others from dining there when they'd like. Overall, I really like NCL's Freestyle cruising experience, and I think the Freestyle dining works well, but I have found some of their waitstaff to be very impersonal.
Princess has offered its Anytime Dining for quite a while now, and I think it works quite well also. One of the main dining rooms is used for traditional seatings, and the other is used for Anytime Dining. You can make reservations once you get onboard, or you can just show up, and sometimes, depending on what time it is, you may encounter a wait. I have taken a number of Princess cruises and never had to wait more than 15 minutes to be seated, so that turned out good, but on my last Princess cruise I encountered waitstaff that was impersonal and seemed rushed. Perhaps the waitstaff needed to be better trained or we caught them at a bad moment. Overall, the program works well in my opinion.
Holland America's As You Wish Dining works similarly to Princess's program. This program was introduced about 2 years ago and has been implemented fleetwide for about a year. As You Wish dining operates much like Princess's program does, with one dining room designated for traditional dining, and the other for flexible dining. Reservations can be made once onboard the ship.
Carnival now offers its Your Choice Dining on some of its ships and it should be implemented fleetwide in mid-2010. When booking, guests now choose which dining option they want, be it Early Seating, Late Seating, or Your Choice, and the dining selection is then confirmed. With Your Choice Dining, guests can make reservations once onboard and will be seated at 15-minute intervals. Too bad this program wasn't available when I sailed on the Valor last July because I would have liked to experience it. I assume that the program will operate similarly to Princess and Holland America, with one dining room for traditional and the other for Your Choice.
Royal Caribbean offers My Time Dining, which allows guests to make daily reservations once onboard. The difference with My Time Dining is that guests must enroll in the program in advance of their cruise, and they must pre-pay their gratuities to participate. I do not really understand why Royal Caribbean requires guests to pre-pay their gratuities, since the line charges gratuities to guests' onboard accounts anyway, but perhaps they do so to ensure that the waitstaff get what they are entitled to.
Royal Caribbean also offers a unique program called My Family Time Dining, which offers an expedited 40-minute dinner experience during the first seating in the main dining room for kids, ages 3-11, enrolled in the Adventure Ocean youth program. Once seated, kids will enjoy expedited service and be immediately served. Forty-five minutes into the seating, a youth counselor will escort kids from the main dining room entrance back to the Adventure Ocean spaces for continued evening activities, allowing parents to enjoy the rest of their dinner quietly while the children play elsewhere. This isn't flexible, in that it is only for early seating guests, but it sounds like a great program and apparently there is no charge to participate.
At the end of August, Celebrity announced its Celebrity Select dining program, which offers a feature that the other flexible dining programs do not offer: the ability to make dining reservations before you even board the ship! Guests can book reservations online up to 4 days before boarding, so they can really plan ahead! Like Royal Caribbean, Celebrity requires guests to enroll in the program in advance and requires pre-paid gratuities. The program became available on the September 26 sailing of the Equinox, and will be introduced on other ships according to a schedule on the cruise line's website. The online system for reservations is supposed to become operational for most sailings on October 15, and guests will always have at least 30 days before sailing to begin making their reservations.
With Celebrity's program starting up, we now have almost every contemporary and upscale American-market cruise line offering some form of flexible dining. Carnival, Royal Caribbean, NCL, Celebrity, Princess, and Holland America all offer a program, and I think this really shows how the industry is open to change. The only player in these American-market cruise line categories that does not offer a flexible dining program is Disney, although the fixed dining program they offer isn't exactly "traditional". Disney's program truly is unique, but I choose not to elaborate because the program is really beyond the scope of this blog entry. Nevertheless, this shift towards freedom to dine at guest's schedules instead of the cruise lines', shows how the cruise lines are constantly evolving to meet our needs and desires. This is yet another reason why cruising is about the best vacation experience around.
Evening dining on cruise ships used to be all about schedules. You'd tpyically have two seatings for dinner each night, early or late, and you'd select your preferred seating time when you booked. Each night you'd sit at the same table with the same companions, and the evening entertainment would be scheduled around those dining times. There would be an early show for the late-seating diners, and a late show for the early-seating diners.
I have had both good and bad experiences with the traditional dining. One great experience was on the Carnival Jubilee way back in 1990. Our loud family of 5, who enjoyed laughing and having fun, was seated with another couple whom we did not know, but they enjoyed laughing along with us. Each night of the cruise we joked around with our waiter and busboy, who seemed to really enjoy our jokes, and it really was a lot of fun. Dinner was more than just dinner; it was an event. Our tablemates really got into our silly spirit and it really was a memorable experience for all. The opposite, however, was true the following year when my husband and went on our honeymoon on a Royal Caribbean ship. We were seated at a table with 2 other couples, and it was a disaster. One couple never spoke to us, even to greet us or say goodnight when they left the table; the other couple spoke but had about zero personality. We tried conversing with them but there were so many awkward silences that we eventually gave up. For some reason which I cannot recall, we were unable to change our seating assignment, so we began eating in the buffet instead.
Overall, the best part about traditional dining is forming a relationship with the waitstaff. On a recent Celebrity cruise, our waiter and busboy enjoyed making little animals from our napkins, and it seemed like every night they had something different with which to entertain us. On my husband's and my anniversary cruise last year on the Royal Caribbean Adventure of the Seas, we had a wonderful waiter who really helped make our cruise special. And on our most recent cruise on the Carnival Valor, our waitstaff really pleased our kids by knowing their likes and dislikes right away. The smile on my son's face as our waiter poured his ketchup on his nightly chicken nuggets dinner was priceless, as was my daughter's delight at being brought a shrimp cocktail without even asking. Those are the kind of experiences that really make cruising a wonderful vacation.
Unfortunately, you oftentimes forfeit that relationship when you have flexible dining. Since you eat at a different table each night and at different times, it is hard to get the same waiter and busboy more than once, unless you remember their names and specifically ask for them. Sometimes your request can be accommodated and sometimes it can't, so the whole experience becomes less personal and more like going to a typical restaurant.
Yet the flexibility of being able to eat when you are hungry and with whom you would like certainly has its merits, and I think it is great that almost all of the American contemporary cruise lines are now offering their own versions of flexible dining to give us more of a choice when we cruise. There are slight differences and distinctions between the cruise lines' programs, so I am briefly outlining them here.
I think it is important to begin with NCL, because their Freestyle Dining is probably what started the movement. NCL's program is very flexible, allowing you to eat wherever you want and whenever you want. Reservations can be made onboard the ship or you can walk up to a restaurant and be seated, but depending on the time you arrive, you may encounter a wait. NCL actually will charge a fee if you fail to cancel a reservation, but I think this is a good way to deter passengers from making reservations at every restaurant on the ship and preventing others from dining there when they'd like. Overall, I really like NCL's Freestyle cruising experience, and I think the Freestyle dining works well, but I have found some of their waitstaff to be very impersonal.
Princess has offered its Anytime Dining for quite a while now, and I think it works quite well also. One of the main dining rooms is used for traditional seatings, and the other is used for Anytime Dining. You can make reservations once you get onboard, or you can just show up, and sometimes, depending on what time it is, you may encounter a wait. I have taken a number of Princess cruises and never had to wait more than 15 minutes to be seated, so that turned out good, but on my last Princess cruise I encountered waitstaff that was impersonal and seemed rushed. Perhaps the waitstaff needed to be better trained or we caught them at a bad moment. Overall, the program works well in my opinion.
Holland America's As You Wish Dining works similarly to Princess's program. This program was introduced about 2 years ago and has been implemented fleetwide for about a year. As You Wish dining operates much like Princess's program does, with one dining room designated for traditional dining, and the other for flexible dining. Reservations can be made once onboard the ship.
Carnival now offers its Your Choice Dining on some of its ships and it should be implemented fleetwide in mid-2010. When booking, guests now choose which dining option they want, be it Early Seating, Late Seating, or Your Choice, and the dining selection is then confirmed. With Your Choice Dining, guests can make reservations once onboard and will be seated at 15-minute intervals. Too bad this program wasn't available when I sailed on the Valor last July because I would have liked to experience it. I assume that the program will operate similarly to Princess and Holland America, with one dining room for traditional and the other for Your Choice.
Royal Caribbean offers My Time Dining, which allows guests to make daily reservations once onboard. The difference with My Time Dining is that guests must enroll in the program in advance of their cruise, and they must pre-pay their gratuities to participate. I do not really understand why Royal Caribbean requires guests to pre-pay their gratuities, since the line charges gratuities to guests' onboard accounts anyway, but perhaps they do so to ensure that the waitstaff get what they are entitled to.
Royal Caribbean also offers a unique program called My Family Time Dining, which offers an expedited 40-minute dinner experience during the first seating in the main dining room for kids, ages 3-11, enrolled in the Adventure Ocean youth program. Once seated, kids will enjoy expedited service and be immediately served. Forty-five minutes into the seating, a youth counselor will escort kids from the main dining room entrance back to the Adventure Ocean spaces for continued evening activities, allowing parents to enjoy the rest of their dinner quietly while the children play elsewhere. This isn't flexible, in that it is only for early seating guests, but it sounds like a great program and apparently there is no charge to participate.
At the end of August, Celebrity announced its Celebrity Select dining program, which offers a feature that the other flexible dining programs do not offer: the ability to make dining reservations before you even board the ship! Guests can book reservations online up to 4 days before boarding, so they can really plan ahead! Like Royal Caribbean, Celebrity requires guests to enroll in the program in advance and requires pre-paid gratuities. The program became available on the September 26 sailing of the Equinox, and will be introduced on other ships according to a schedule on the cruise line's website. The online system for reservations is supposed to become operational for most sailings on October 15, and guests will always have at least 30 days before sailing to begin making their reservations.
With Celebrity's program starting up, we now have almost every contemporary and upscale American-market cruise line offering some form of flexible dining. Carnival, Royal Caribbean, NCL, Celebrity, Princess, and Holland America all offer a program, and I think this really shows how the industry is open to change. The only player in these American-market cruise line categories that does not offer a flexible dining program is Disney, although the fixed dining program they offer isn't exactly "traditional". Disney's program truly is unique, but I choose not to elaborate because the program is really beyond the scope of this blog entry. Nevertheless, this shift towards freedom to dine at guest's schedules instead of the cruise lines', shows how the cruise lines are constantly evolving to meet our needs and desires. This is yet another reason why cruising is about the best vacation experience around.
Thursday, September 24, 2009
Flying to Get on a Cruise Ship? Check the Bottom Line Carefully Before you Buy!
I was reading an article on MSNBC this morning about escalating airline fees so I thought it would be a good point to note in my blog, since so many of my clients need to fly to get to their embarkation port for their cruises.
Flying to an embarkation port is certainly nothing new, but with the airlines hurting so much with the economy the way it is, they keep coming up with new and more ridiculous fees. It is important for consumers to watch out for hidden fees and make sure they understand these days just what is included in their airfare and what isn't.
Remember the days of free beverages and meals on flights? I know most people never liked airline food, but I always enjoyed getting a meal on a plane. To me, it was a nice distraction from the boredom of being cooped up in a tiny seat on a long flight. The food was never very good, but I welcomed each meal and savored it because at least I was doing something. When I fly nowadays I always take my beloved iPhone and other electronic gadgets to keep myself from going insane with boredom (I am one of those unlucky people who can never really sleep on a plane, no matter how hard I try) but I'm never really engaged in any type of activity. So a meal to me was a great way to break up a long flight. Those days are long gone, of course, unless you are flying international. For domestic travel, you might have at least gotten a complimentary small snack in the past few years, but not anymore. Many airlines are now charging for snacks, and at ridiculous prices, no less. Want a bag of chips? That will be $3.00, please! While airlines certainly feel they might need the extra revenue by selling meals and snacks, I don't think it's necessary that they completely gouge us consumers, either.
Sure, you can grab some food at the airport before you get on your flight, but that's not exactly an inexpensive proposition, either. While airports might be increasing the food items for sale because we poor shlubs who fly coach need to eat something while we're flying for 6 hours, we're not talking about healthy or inexpensive fare. With my family of 5, which includes a teenage boy who can eat copious amounts of food and still be hungry afterwards, we need to increase our travel budget now for airport or airplane meals because I know my kids will start whining for food at least once during a 4 hour flight. So the next time you fly, remember to eat in advance so you won't be hungry in the air, bring food with you, or be prepared to pay an arm and a leg while you're on the plane if you want to eat.
Many cruise passengers pack very heavily for their cruises, especially those that are long and have several formal nights. While checked baggage fees certainly aren't new, the airlines are now charging more if you check those bags in at the airport instead of online. Expect to pay $5 more per bag now on many airlines if you decide at the airport you need to check those bags! Also check the weight of your bags before you leave home: if one weighs more than 50 lbs. you will get hit with exhorbitant fees, some upwards of $100! Here's a tip for all you women out there cruising with your men: pack some of your stuff in his bag so yours won't go over the weight limit. Of course, travel experts have always recommended that couples split their clothing between their bags so that if one bag gets lost, the both of you will still have some clothes to wear, but now this another reason to follow that rule!
Airlines have been charging for onboard "entertainment" for a while, and now that internet access is available on many flights, that can be quite costly, so be prepared if you desperately need to check those football scores while in the air. While I always bring my own electronic devices to keep me occupied while flying, as I stated earlier, what really irks me is now you have to pay for a pillow and/or blanket on a flight! Some airlines now charge as much as $7 for a pillow and blanket -- I'm not sure if that's a "rental" or if you get to keep them as souvenirs of your wonderful flying experience. When flying in the winter time, I now always pack a lightweight shawl/shoulder wrap thing that I can use as a blanket in a pinch if I get cold. It's better than paying $7 for a crummy pillow and blanket!
So what's a cruise passenger to do when purchasing airfare for his next cruise? If you're not using your agent to book airfare for you, be sure to check fares often (even daily) before you decide to buy. Fares can change on a moment's notice, so if you see a really great fare your best bet is to purchase right away because that fare might not be available the next day. Also, when you see a great fare, be sure to check the fine print so you know exactly what is included. As we've now seen, between checked baggage fees, meals/snacks, entertainment, and even a pillow and blanket, your wallet could end up being a lot lighter by the time you reach your final destination. Third, take advantage of many websites' fare alerts, so you can keep track of when your flight to Florida to get on your cruise ship will cost you less.
I should probably note here that, comparatively speaking, it is cheaper to fly these days than it was in the past, so that certainly is a good thing. Airline travel is safe and convenient, and pretty reliable, and I am thankful that we have the freedom to travel when and where we want at such a relatively low price point. I just think that consumers continually getting hit with higher and higher fees and having to pay for things that used to be included, is getting ridiculous, and I for one, would like to see it end.
Flying to an embarkation port is certainly nothing new, but with the airlines hurting so much with the economy the way it is, they keep coming up with new and more ridiculous fees. It is important for consumers to watch out for hidden fees and make sure they understand these days just what is included in their airfare and what isn't.
Remember the days of free beverages and meals on flights? I know most people never liked airline food, but I always enjoyed getting a meal on a plane. To me, it was a nice distraction from the boredom of being cooped up in a tiny seat on a long flight. The food was never very good, but I welcomed each meal and savored it because at least I was doing something. When I fly nowadays I always take my beloved iPhone and other electronic gadgets to keep myself from going insane with boredom (I am one of those unlucky people who can never really sleep on a plane, no matter how hard I try) but I'm never really engaged in any type of activity. So a meal to me was a great way to break up a long flight. Those days are long gone, of course, unless you are flying international. For domestic travel, you might have at least gotten a complimentary small snack in the past few years, but not anymore. Many airlines are now charging for snacks, and at ridiculous prices, no less. Want a bag of chips? That will be $3.00, please! While airlines certainly feel they might need the extra revenue by selling meals and snacks, I don't think it's necessary that they completely gouge us consumers, either.
Sure, you can grab some food at the airport before you get on your flight, but that's not exactly an inexpensive proposition, either. While airports might be increasing the food items for sale because we poor shlubs who fly coach need to eat something while we're flying for 6 hours, we're not talking about healthy or inexpensive fare. With my family of 5, which includes a teenage boy who can eat copious amounts of food and still be hungry afterwards, we need to increase our travel budget now for airport or airplane meals because I know my kids will start whining for food at least once during a 4 hour flight. So the next time you fly, remember to eat in advance so you won't be hungry in the air, bring food with you, or be prepared to pay an arm and a leg while you're on the plane if you want to eat.
Many cruise passengers pack very heavily for their cruises, especially those that are long and have several formal nights. While checked baggage fees certainly aren't new, the airlines are now charging more if you check those bags in at the airport instead of online. Expect to pay $5 more per bag now on many airlines if you decide at the airport you need to check those bags! Also check the weight of your bags before you leave home: if one weighs more than 50 lbs. you will get hit with exhorbitant fees, some upwards of $100! Here's a tip for all you women out there cruising with your men: pack some of your stuff in his bag so yours won't go over the weight limit. Of course, travel experts have always recommended that couples split their clothing between their bags so that if one bag gets lost, the both of you will still have some clothes to wear, but now this another reason to follow that rule!
Airlines have been charging for onboard "entertainment" for a while, and now that internet access is available on many flights, that can be quite costly, so be prepared if you desperately need to check those football scores while in the air. While I always bring my own electronic devices to keep me occupied while flying, as I stated earlier, what really irks me is now you have to pay for a pillow and/or blanket on a flight! Some airlines now charge as much as $7 for a pillow and blanket -- I'm not sure if that's a "rental" or if you get to keep them as souvenirs of your wonderful flying experience. When flying in the winter time, I now always pack a lightweight shawl/shoulder wrap thing that I can use as a blanket in a pinch if I get cold. It's better than paying $7 for a crummy pillow and blanket!
So what's a cruise passenger to do when purchasing airfare for his next cruise? If you're not using your agent to book airfare for you, be sure to check fares often (even daily) before you decide to buy. Fares can change on a moment's notice, so if you see a really great fare your best bet is to purchase right away because that fare might not be available the next day. Also, when you see a great fare, be sure to check the fine print so you know exactly what is included. As we've now seen, between checked baggage fees, meals/snacks, entertainment, and even a pillow and blanket, your wallet could end up being a lot lighter by the time you reach your final destination. Third, take advantage of many websites' fare alerts, so you can keep track of when your flight to Florida to get on your cruise ship will cost you less.
I should probably note here that, comparatively speaking, it is cheaper to fly these days than it was in the past, so that certainly is a good thing. Airline travel is safe and convenient, and pretty reliable, and I am thankful that we have the freedom to travel when and where we want at such a relatively low price point. I just think that consumers continually getting hit with higher and higher fees and having to pay for things that used to be included, is getting ridiculous, and I for one, would like to see it end.
Monday, August 31, 2009
Instead of Getting Dad a Tie for Christmas This Year, How About a Cruise Instead?
Royal Caribbean International recently announced an exciting new program where consumers can give the gift of a cruise to family and friends. Consumers can now purchase Royal Caribbean's Royal Incentive Rewards certificates from travel agents through September 18. The Royal Incentive Rewards are individual cruise certificates that can be redeemed for a Royal Caribbean cruise for two. A range of certificate levels are available, which offer choices in departure ports, ships, itineraries up to 12 nights, and accommodations. There is no expiration date, and gift recipients of Royal Incentive Rewards can upgrade their certificate or transfer it to another person. Certificates redeemed after two years of the issue date will provide a cash value toward the cruise price.
Royal Caribbbean has some great holiday cruises available, which would be a perfect way for family and friends to celebrate. How about having someone else cook the turkey and all the trimmings? Royal Caribbean has an eight-night Bahamas itinerary over Thanksgiving aboard Explorer of the Seas. sailing on November 21 from Cape Liberty in Bayonne, N.J. If you want to celebrate Hanukkah on board Royal Caribbean, a rabbi will be onboard every ship to conduct services and preside over a menorah-lighting ceremony. Guests can also enjoy Kosher meals in the main dining room! Check out the December 12 sailing of Independence of the Seas from Port Everglades; it will combine the Jewish holiday with an eight-night Eastern Caribbean cruise. How about Christmas with the family at sea? Families can still book staterooms aboard the December 19 sailing of Oasis of the Seas, which enters service in December from Port Everglades. This is Royal Caribbean's newest and largest ship, with so many innovations, you have to check it out! A Catholic priest also will be onboard to lead the holiday’s observances. And what better way to ring in the New Year than doing it on a cruise ship? Royal Caribbean's Mariner of the Seas will depart Los Angeles on December 27 on a seven-night Mexican Riviera voyage, where you can usher in the New Year with a Cruise Director and Captain’s Countdown, and themed parties in all onboard lounges. It will be one heck of a party, so don't miss out!
To book any of these fantistic holiday cruises, or to purchase Royal Caribbean's Royal Incentive Rewards certificates, call me today at (630)868-6719 or toll free at (877)823-8597.
Royal Caribbbean has some great holiday cruises available, which would be a perfect way for family and friends to celebrate. How about having someone else cook the turkey and all the trimmings? Royal Caribbean has an eight-night Bahamas itinerary over Thanksgiving aboard Explorer of the Seas. sailing on November 21 from Cape Liberty in Bayonne, N.J. If you want to celebrate Hanukkah on board Royal Caribbean, a rabbi will be onboard every ship to conduct services and preside over a menorah-lighting ceremony. Guests can also enjoy Kosher meals in the main dining room! Check out the December 12 sailing of Independence of the Seas from Port Everglades; it will combine the Jewish holiday with an eight-night Eastern Caribbean cruise. How about Christmas with the family at sea? Families can still book staterooms aboard the December 19 sailing of Oasis of the Seas, which enters service in December from Port Everglades. This is Royal Caribbean's newest and largest ship, with so many innovations, you have to check it out! A Catholic priest also will be onboard to lead the holiday’s observances. And what better way to ring in the New Year than doing it on a cruise ship? Royal Caribbean's Mariner of the Seas will depart Los Angeles on December 27 on a seven-night Mexican Riviera voyage, where you can usher in the New Year with a Cruise Director and Captain’s Countdown, and themed parties in all onboard lounges. It will be one heck of a party, so don't miss out!
To book any of these fantistic holiday cruises, or to purchase Royal Caribbean's Royal Incentive Rewards certificates, call me today at (630)868-6719 or toll free at (877)823-8597.
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